Shop Policies

LAUREN PHELPS DESIGNS SHOP POLICIES

Item quantities ARE limited in the LPD shop & can be taken from your cart by other shoppers. Freebies apply to physical items sale price after discount before shipping. All mentioned times are in eastern standard time zone times.

Digital items purchased with physical items will not be available to you for download until your entire order is complete! I advise purchasing digital items in a separate transaction for immediate access. Physical freebies will not be sent for digital only purchases.

Please note that I will work to ship orders as fast as possible. Current ship times will is listed as 10-15 business days, however with the majority of items being ready to ship, shipping should be much faster than that. Orders will be processed in the order they were received and the 10-15 is based on business days, excluding weekends & holidays. I DO NOT offer combined orders, as it leads to the possibility of mistakes & I want your order to come to you perfect!

UK customers, you can now order via the Etsy shop: https://www.etsy.com/shop/LaurenPhelpsDesigns, most popular items now listed there in order to continue our relationship & meet the new VAT guidelines. If you are looking for items not listed in the Etsy shop please message Lauren via ETSY so a custom order listing can be made in combination with listed items.

When will my order ship?

Currently have a 10-15 day turnaround time (though it may have been different at the time you ordered, check your receipt for accurate ship time estimate). While I do make every effort to ship in advance of that deadline, it cannot be guaranteed nor should it be expected.

When your package ships, you will receive an email (your LPD account email). Generally, when these emails are received, your package should already show acceptance and/or tracking. please add LaurenPhelpsDesigns@gmail.com to your safe sender list.

I have not received an order confirmation?
If this is your first time ordering, my emails will probably go to your spam folder. This is most common with ‘yahoo’,’me’, & ‘icloud’ mail servers. To avoid this &receive immediate correspondence from me, please make sure to add LaurenPhelpsDesigns@gmail.com to your email address book or as a safe sender.

You also have access 24/7 to your account and can see the progress of your order and information in real time as it updates by visiting MY ACCOUNT on the LPD website.

It has been more than two weeks and I never received shipment tracking?

Please check you spam and junk mail folders first. If you still cannot find your notification email, please send me the email you used to make your purchase and I would be happy to look up a tracking number for you.

NOTE: Actual delivery time will depend on the shipping method you choose & is different than estimated shipping time.

I would like to make a custom request for an item.

Unfortunately, I can no longer accommodate custom requests.

Issues with an order Received?

Please send me a photo of the issue(s) you are describing, along with the order number and the email you used to place your order. The more detail you can provide me, the easier it will be for me to resolve the issue.

I ordered the wrong item…

Please send me your order number and a description of which item(s) you ordered as well as the description of the item(s) you had actually intended on ordering. I only allow swaps if the order has not begun its production cycle. I will follow up to let you know if the swap is possible or not. Digital Items are not eligible for swaps.

Can I cancel my order?

Because my shop is made to order & the nature of my product, all sales are final unless a cancellation request is made within 24 hours of purchase, however refund WILL incur a 10% restocking fee. Digital Items & items on sale are not eligible for refund or cancellation. Please provide me with your order number and the email you used to place your order and I will check where your order is within my production scheduled.

If ordering during a sale/ time specific sale & the sale code is not used at the time of order, orders will not be cancelled and/or refunded so a new order can be placed using the sale code.

Unless it’s an error on my part, items are non-refundable and non-returnable.

Refund exceptions may be made on a case-by-case basis and WILL incur a 10% restocking fee.

SHIPPING:

Your order will be shipped via United States Postal Service First Class Mail or Priority mail, depending on the weight of your package, after receipt of payment, unless you have elected to ship via a faster method. This does NOT include insurance.

Orders are packed Monday-Friday only. Orders are dropped or picked up from Port Salerno, FL on Tuesdays & Thursdays ONLY. Orders placed on Sunday and select holidays are processed on the next business day.

All orders will be shipped to the address that is provided. If you have provided the incorrect address, your order will be cancelled so you can adjust your mailing address. If USPS cannot confirm your address, receipt of your order could be delayed. A change of address may incur an additional charge as this takes more time with processing your order. PLEASE double check your address before placing your order! If an order is marked undelivered as address or returned to sender, buyer will be responsible for additional shipping charges.

At this time I do not combine orders, this is because it allows for errors with orders and slows down work flow. In order to insure that your order is perfect and timely, this is what best works for my shop.

PLEASE NOTE: I pack each order by hand to avoid any potential damages in shipping. Should something happen, I am not responsible for damages, lost or stolen packages. Once the item has been shipped & been accepted by the carrier, it is out of my control. Buyer is responsible for taking all measures to find a lost package. (This includes reaching out to your local postal office.)

If a package has not arrived 31 business days past (US) or 46 days (INT) the USPS departure scan date & buyer has made documented personal attempts to locate shipment with USPS, (on a case by case basis) seller may agree to send a second package. Due to COVID 19 these times are extended to 90 days US and 180 days INT.

My Package has stalled/stopped moving while in transit.
My best suggestion for this situation if it your package is not over the amount of time to claim as missing mail, please request ’email and text updates’ from the USPS website tracking page. This is the best way to get them tracking again in most cases. Email me and let me know & I will do so as well . You can find this by clicking on the tracking link in the shipping email and under ‘Text & Email Updates’ in the tracking screen on the USPS website.

CUSTOMS & IMPORT TAXES

Package value is automatically populated on the customs form directly from the invoice. No changes will be made to these legal documents. Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Shipping to UK has been discontinued via this website HOWEVER you order via

RIGHT TO CANCEL

I reserve the right to cancel any order without question, at any given time, to any given buyer. The transaction will be completely refunded and canceled. I reserve the right to block transactions from buyers who do not follow the guidelines of my shop policies or subscription membership minimum requirements.

PURCHASE USAGE RIGHTS

Each item sold in this shop is copyrighted by Lauren Phelps Designs, Lauren Phelps. Copyright does not transfer with sale. Items are meant to be used as a design tool, not as a final product. Items are only to be used by the purchaser & are not to be shared or sold by a 3rd party, this includes samples (specifically washi). If found to go against this, you will receive a legal C&D letter without warning. You will have 3 days to remove the infractions from your platform.

The digital paper pack is perfect for planner stickers, photography, scrap booking, invitations, gift & box wrapping, party decor, planner dashboards, nail art and many more!

NONE of the art created by Lauren Phelps Designs may be used to create items, fabric, wallpaper or other rolled papers on sites such as ‘Spoonflower’, ‘Zazzle’ or other custom printing sites.

DIGITAL PURCHASE PERSONAL USE

PERSONAL USE
You CAN use my graphics on personal or non-profit projects without credit as long as NO MONEY is made. You may not sell, resell, share, or claim any part of the designs as your own when using for Personal Use.

You CANNOT:
Resell my products as they are, redistribute the digital files, resell as clip art, printables, printable die cuts or any digital printable, borders, frames, etc..

Offer my items as freebies, or claim designs as your own.

NONE of the art created by Lauren Phelps Designs may be used to create fabric, wallpaper or other rolled papers on sites such as ‘Spoonflower’, ‘Zazzle’ or other custom printing sites.

Digital orders are not eligible for refund in any circumstance.

LIMITED COMMERCIAL USE

COMMERCIAL USE ” CREDIT REQUIRED” – LICENSE PURCHASE REQUIRED
Available for additional purchase. The Credit Required Commercial License gives you the right to use a purchased item at Lauren Phelps Designs in products for sale (100 copies sold or less). The Credit Required License gives you the right to my designs as long as it is incorporated into your own design & you have shared on the page you are selling that are artwork/graphics were created by www.LaurenPhelpsDesigns.com.

How to display: artwork/graphics by www.LaurenPhelpsDesigns.com

COMMERCIAL USE “NO CREDIT REQUIRED” & Exclusive Mass Production Commercial License available also on request.