Shop Policies

LAUREN PHELPS DESIGNS SHOP POLICIES

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PROCESSING TIME

The time I need to prepare an order for shipping varies. For details, see individual items. LPD is a made to order (MTO) shop, this means when you order your item, we will start feverishly working on it.

Normal Volume Estimated shipping times are 1-3 weeks, High Volume or During a large sale, shipping times ALWAYS start at 2 weeks. My best guess (depending on the amount of orders) is that all order will process in the 2-4 week mark!

Obviously, I want your items to fly out to you! Side note: I do have a small RTS inventory started to help with processing!

I do my best to meet these shipping estimates, but cannot guarantee them.

You can find your estimated shipping date on your receipt or in your customer account.
NOTE: Actual delivery time will depend on the shipping method you choose & is different than estimated shipping time.

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No custom orders are available at this time. All items in shop are available as shown in listing image. Changes to wording, quotes or designs can not be accommodated.

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Personalized items ordered will be LEFT BLANK if the personalization requested has not been left in the notes at the time of order.

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RETURNS, CANCELLATIONS & EXCHANGES:

Due to the nature of my product, all sales are final unless a cancellation request is made within 24 hours of purchase.

Because all items are made to order, cancellation requests must be submitted within 24 hours of ordering. Anything after the 24-hour mark may already have begun production and therefore cannot be canceled.

Unless it’s an error on my part, items are non-refundable and non-returnable. Exceptions may be made on a case-by-case basis and will incur a $5.00 or 10% restocking fee, whichever is greater.

static-page-PAGE-DIVIDER-website-mock-upPAYMENT:

Payment is due immediately. Accepted Methods of Payment: PayPal, Credit Cards, and Direct Payment.

static-page-PAGE-DIVIDER-website-mock-upSHIPPING:

Your order will be shipped via United States Postal Service First Class Mail or Priority mail, depending on the weight of your package, after receipt of payment, unless you have elected to ship via a faster method. This does NOT include insurance.

Orders are packed Monday-Friday only. Orders are dropped or picked up from Port Salerno, FL on Tuesdays & Thursdays ONLY. Orders placed on Sunday and select holidays are processed on the next business day.

All packages are shipped to the address you’ve provided. If USPS cannot confirm your address, receipt of your order could be delayed. A change of address may incur an additional charge as this takes more time with processing your order. PLEASE double check your address before placing your order! If an order is marked undeliverable as address or returned to sender, buyer will be responsible for additional shipping charges.

PLEASE NOTE: I pack each order by hand to avoid any potential damages in shipping. Should something happen, I am not responsible for damages, lost or stolen packages. Once the item has been shipped & been accepted by the carrier, it is out of my control. Buyer is responsible for taking all measures to find a lost package. (This includes reaching out to your local postal office.)

If a package has not arrived 31 business days past (US) or 46 days (INT) the USPS departure scan date & buyer has made documented personal attempts to locate shipment with USPS, (on a case by case basis) seller may agree to send a second package.

static-page-PAGE-DIVIDER-website-mock-upCUSTOMS & IMPORT TAXES

Package value is automatically populated on the customs form directly from the invoice. No changes will be made to these legal documents. Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

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RIGHT TO CANCEL

I reserve the right to cancel any order without question, at any given time, to any given buyer. The transaction will be completely refunded and canceled.

static-page-PAGE-DIVIDER-website-mock-upPURCHASE USAGE RIGHTS

Each item sold in this shop is copyrighted by Lauren Phelps Designs, Lauren Phelps. Copyright does not transfer with sale. Items are meant to be used as a design tool, not as a final product. Items are only to be used by the purchaser & are not to be shared.

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The digital paper pack is perfect for planner stickers, photography, scrap booking, small business branding, web design, invitations, gift & box wrapping, party decor, planner dashboards, photography marketing, nail art and many more!

NONE of the art created by Lauren Phelps Designs may be used to create fabric, wallpaper or other rolled papers on sites such as ‘Spoonflower’ or other custom printing sites.

static-page-PAGE-DIVIDER-website-mock-upDIGITAL PURCHASE PERSONAL USE

PERSONAL USE
You CAN use my graphics on personal or non-profit projects without credit as long as NO MONEY is made. You may not sell, resell, share, or claim any part of the designs as your own when using for Personal Use.

You CANNOT:
Resell my products as they are, redistribute the digital files, resell as clipart, printables, printable die cuts or any digital printable, borders, frames, etc..

Offer my items as freebies, or claim designs as your own.

NONE of the art created by Lauren Phelps Designs may be used to create fabric, wallpaper or other rolled papers on sites such as ‘Spoonflower’ or other custom printing sites.
Custom and personalized orders

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LIMITED COMMERCIAL USE

COMMERCIAL USE ” CREDIT REQUIRED” – LICENSE PURCHASE REQUIRED
The Credit Required Commercial License gives you the right to use a purchased item at Lauren Phelps Designs in products for sale (100 copies sold or less). The Credit Required License gives you the right to my designs as long as it is incorporated into your own design & you have shared on the page you are selling that are artwork/graphics were created by www.LaurenPhelpsDesigns.com.

How to display: artwork/graphics by www.LaurenPhelpsDesigns.com

COMMERCIAL USE “NO CREDIT REQUIRED” & Exclusive Mass Production Commercial License available also on request.

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