Digital items purchased with physical items will not be available to you for download until your entire order is complete! I advise purchasing digital items in a separate transaction for immediate access. Physical freebies will not be sent for digital only purchases.

Please note that I will work to ship orders as fast as possible. Current ship times will is listed as 25-30 business days, however with the majority of items being ready to ship, shipping should be much faster than that. Orders will be processed in the order they were received and the 25-30 is based on business days, excluding weekends & holidays. I DO NOT offer combined orders, as it leads to the possibility of mistakes & I want your order experience to be perfect!

Why am I not receiving your emails?

If you were once an email subscriber and are not receiving emails, you may need to update your subscription preferences. We miss you too, get back on the list by clicking HERE. 

When will my order ship?

Currently we have a 5-10 day turnaround time (Though it may have been different at the time you ordered. Check your receipt for accurate ship time estimate). While I do make every effort to ship in advance of that deadline, it cannot be guaranteed, nor should it be expected.

Orders processed by ME to an Authorized Retailer for local carrier shipping at a discount rate to you could take additional delivery time. Actual delivery time will depend on the shipping method by your local carrier and is different may differ from the estimated shipping time.

When your package ships, you will receive an email (your LPD account email). Generally, when these emails are received, your package should already show acceptance and/or tracking. Please add help@laurenphelpsdesigns.com to your safe sender list.

When will I receive an order confirmation?

If this is your first time ordering, your order confirmation email might go to your spam folder. To avoid this, please make sure to add help@laurenphelpsdesigns.com to your email address book or as a safe sender.

You also have 24/7 access to your account and can see the progress of your order in real time as it updates by visiting MY ACCOUNT on the LPD website.

It has been more than two weeks, and I never received shipment tracking?

Please check your spam and junk mail folders first. If you still cannot find your notification email, please send me the email you used to make your purchase and your order number, I would be happy to look up a tracking number for you.

NOTE: Actual delivery time will depend on the shipping method you choose & is different than estimated shipping time.

Can I make a custom request for an item?

Unfortunately, I can no longer accommodate custom requests.