The Washi Box Subscription FAQ

What is The Washi Box?

The Washi Box is a monthly subscription service that delivers four original, limited-edition washi tapes to your doorstep. Each tape is crafted from satin matte, high-quality washi paper and features exclusive designs available through this subscription.

How does the subscription work?

• Subscription Periods:
  - March 21–April 20: Ships on May 10
  - April 21–May 20: Ships on June 10
  - May 21–June 20: Ships on July 10
  - June 21–July 20: Ships on August 10
  - July 21–August 20: Ships on September 10
  - August 21–September 20: Ships on October 10
  - September 21–October 20: Ships on November 10
  - October 21–November 20: Ships on December 10
  - November 21–December 20: Ships on January 10
  - December 21–January 20: Ships on February 10
  - January 21–February 20: Ships on March 10
  - February 21–March 20: Ships on April 10
• Billing: Your subscription renews automatically on the 21st of each month.
• Shipping: Boxes ship on the 10th of the following month.

How much does The Washi Box cost?

• Monthly Subscription: $19.99 per month
• Shipping Rates:
  - United States: Free shipping
  - Canada: $6
  - International: $9

Can I cancel or pause my subscription?

Yes, you can cancel or pause your subscription at any time through your customer portal. To avoid being charged for the upcoming cycle, please make any changes before the next billing date on the 21st.

How do I update my shipping address or payment information?

You can update your shipping address and payment details through your customer portal. Ensure any changes are made before the 1st of the month to apply to the upcoming shipment.

Are the washi tape designs repeated?

No, each month's washi tape designs are exclusive and will not be restocked or repeated. Once they're gone, they're gone!

Can I purchase previous months' boxes?

Due to the exclusive nature of our designs, past boxes are not available for purchase. We encourage subscribers to stay active to collect each unique set.

When will I receive my Washi Box?

Domestic (U.S.): Typically 3–7 business days after the shipping date.
International: Shipping times vary by destination and may take longer. Please refer to our Shipping Policy for more details.

What if my box is lost or damaged during shipping?

If your box is lost or arrives damaged, please contact us at help@laurenphelpsdesigns.com within 7 days of the expected delivery date. We'll work with you to resolve the issue promptly.

How can I contact customer support?

For any questions or concerns, please reach out to us at help@laurenphelpsdesigns.com. We're here to assist you!